Privacy Policy

This Privacy Policy ("Policy") is issued by vw2nw ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at https://vw2nw.cam ("the Platform"). This Policy describes how vw2nw collects, uses, stores, discloses, and protects personal data relating to individuals who register an account or otherwise interact with the Platform ("Players", "Users", "you").

vw2nw is committed to handling personal data with transparency, care, and respect for the privacy of every individual who uses our services. We operate under internationally recognised data protection principles and apply them consistently to all Players, including those based in Malaysia, where vw2nw serves a significant portion of its user base.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy. By registering an account, making a deposit, or continuing to use the Platform following an update to this Policy, you acknowledge that you have read and understood the practices described herein.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that identifies or could identify a living individual, directly or in combination with other data.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, or deletion.
• "Data Controller" means vw2nw, the entity that determines the purposes and means of processing personal data.
• "Data Processor" means a third party that processes personal data on behalf of vw2nw under a contractual obligation.
• "Consent" means a freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data.
• "KYC Data" means identity and address verification documents submitted by a Player as part of the Know Your Customer process.
• "Transaction Data" means records of deposits, withdrawals, wagers, and other financial activities conducted through a Player's Account.
• "Technical Data" means automatically collected data including IP address, device identifiers, browser type, session data, and Platform usage logs.

vw2nw collects personal data across several categories, depending on the nature of your interaction with the Platform. The categories and specific data types are set out in the table below:

We do not collect or store full payment card numbers, CVV codes, or bank account passwords. Payment authentication is handled by third-party payment processors under their own security protocols.

vw2nw collects personal data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact Customer Support, or update your Account profile.
• Automatically through Platform use — when you browse the Platform, log in to your Account, or interact with games and betting markets. Technical data is collected via server logs, cookies, and session tracking technologies.
• From payment service providers — when you process a transaction via Touch 'n Go eWallet, Boost, GrabPay, Maybank FPX, CIMB DuitNow, Public Bank, Hong Leong Bank, or cryptocurrency networks, we receive confirmation and reference data from those providers.
• From identity verification partners — where we engage third-party KYC service providers to assist with document verification and fraud screening, they may process identity data on our behalf.

vw2nw processes your personal data for the following specific purposes:

• Account creation and management — to register your account, verify your identity, maintain your profile, and ensure you can access Platform features.
• Age and identity verification (KYC) — to confirm that you are at least 21 years of age and that you are who you claim to be, as required by our licensing obligations.
• Payment processing — to process deposits in MYR and withdrawals to your nominated payment method, and to maintain accurate transaction records.
• Provision of gaming services — to operate casino games and sports betting markets, record wager outcomes, settle bets, and apply bonus credits.
• Customer support — to respond to your queries, resolve disputes, and maintain records of communications for quality assurance.
• Fraud prevention and anti-money laundering (AML) — to monitor transactions for suspicious patterns, investigate potential fraud, and comply with international AML obligations.
• Responsible gambling — to monitor for indicators of problem gambling behaviour and to apply account restrictions, cooling-off periods, or self-exclusion where appropriate.
• Legal and regulatory compliance — to comply with obligations under our international operating licence, respond to lawful requests from authorities, and retain records as required by law.
• Platform improvement and security — to analyse usage patterns, identify technical issues, and improve the stability and performance of the Platform.
• Marketing communications — to send you information about promotions, bonuses, and platform updates that may be relevant to you, where you have not opted out.

vw2nw processes personal data on the following legal bases, consistent with internationally recognised data protection frameworks:

• Contractual necessity — processing required to perform the contract between vw2nw and the Player (e.g., account operation, payment processing, bet settlement).
• Legal obligation — processing required to comply with applicable laws and regulatory requirements (e.g., KYC, AML, record retention).
• Legitimate interests — processing carried out in the legitimate interests of vw2nw or the Player, including fraud prevention, platform security, and responsible gambling monitoring, where those interests are not overridden by the Player's fundamental rights.
• Consent — processing based on your freely given consent, such as the sending of marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

vw2nw does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share personal data with the following categories of recipients only where necessary for the stated purpose:

• Payment processors — to facilitate deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, FPX, DuitNow, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency networks.
• Identity verification providers — third-party KYC and fraud screening services engaged to assist with document verification and anti-fraud checks.
• Game content providers — software studios that supply casino games and sports data to the Platform may receive limited session data necessary to deliver game content.
• IT and cloud infrastructure providers — hosting, data storage, and security service providers operating the technical infrastructure underlying the Platform.
• Customer support platforms — live chat and helpdesk software providers who process communication data on our behalf.
• Legal and regulatory authorities — where required by applicable law, court order, or lawful authority request, we may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities.

All third-party data processors engaged by vw2nw are subject to contractual data processing agreements that require them to process personal data only on our instructions, maintain appropriate security measures, and not use data for their own purposes.

vw2nw retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data — retained for the duration of the Player's registered account plus a minimum of five (5) years following account closure, in accordance with our AML and licensing record-keeping obligations.
• Transaction and financial data — retained for a minimum of five (5) years from the date of the transaction, consistent with standard financial record-keeping requirements.
• KYC documents — retained for the duration of the account plus a minimum of five (5) years after account closure.
• Customer support communications — retained for up to two (2) years from the date of the interaction, unless a longer period is required for dispute resolution or compliance purposes.
• Technical and session data — retained for up to twelve (12) months from collection, subject to our security and fraud monitoring requirements.
• Marketing consent records — retained for the duration of the Player's account plus a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

The vw2nw Platform uses cookies and similar tracking technologies to support essential functionality, maintain session security, and analyse platform usage. A cookie is a small text file placed on your device when you access a website.

We use the following categories of cookies:

• Strictly necessary cookies — essential for the Platform to function correctly, including maintaining your login session and remembering your preferences. These cannot be disabled without impacting core functionality.
• Performance and analytics cookies — used to collect aggregated, anonymised data about how Players use the Platform (e.g., pages visited, time on page, error occurrences) to help us identify and fix issues and improve user experience.
• Functional cookies — used to remember your preferences (e.g., language settings, display preferences) across sessions.
• Security cookies — used to detect and prevent fraudulent activity, protect against cross-site request forgery, and secure your account session.

You may control cookie settings through your browser preferences. Note that disabling certain cookies may affect your ability to use some features of the Platform. Continued use of the Platform following notice of our cookie practices constitutes acceptance of our use of cookies as described.

vw2nw implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and the Platform.
• Encryption at rest for sensitive personal data, including KYC documents and financial records, stored on our servers.
• Access controls limiting internal access to personal data on a strict need-to-know basis, with role-based permissions and audit logging.
• Regular security assessments and penetration testing of Platform infrastructure.
• Two-factor authentication (2FA) available for all Player accounts to reduce the risk of unauthorised access.
• Incident response procedures in place to detect, contain, and respond to data security incidents in a timely manner.

While we take these measures seriously, no system is entirely immune to security risks. Players are advised to use strong, unique passwords for their vw2nw account, enable 2FA, and notify us immediately at [email protected] if they suspect any unauthorised access.

vw2nw operates under an international online gaming licence and may engage service providers and infrastructure partners located in jurisdictions outside Malaysia. As a result, personal data processed in connection with the Platform may be transferred to, and stored or processed in, countries other than Malaysia.

Where personal data is transferred internationally, vw2nw takes steps to ensure that an appropriate level of protection is maintained, including through contractual safeguards (standard contractual clauses) with data processors and service providers.

By using the Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions that may not have data protection laws equivalent to those in Malaysia. We apply consistent data protection standards across all jurisdictions in which we operate.

As a data subject whose personal data is processed by vw2nw, you have the following rights, subject to applicable law and any overriding legal obligations on our part:

• Right of Access — you may request confirmation of whether we hold personal data about you and, if so, a copy of that data along with information about how it is processed.
• Right to Rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. You may also update certain account details directly through your Account profile.
• Right to Erasure ("Right to Be Forgotten") — you may request the deletion of your personal data. This right is subject to limitations where we are required to retain data for legal, regulatory, or AML compliance purposes.
• Right to Restrict Processing — in certain circumstances, you may request that we limit the processing of your personal data (e.g., while a dispute is under review).
• Right to Data Portability — you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object — you may object to processing based on legitimate interests or to direct marketing communications at any time.
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our Customer Support team via live chat or by email at [email protected]. We will respond to all legitimate requests within 30 days of receipt. Where requests are complex or numerous, we may extend this period by a further 60 days, in which case we will notify you accordingly.

The vw2nw Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.

Age verification is a mandatory step in the account registration and KYC process. Any account found to belong to a person under 21 years of age will be immediately suspended, all associated funds will be held pending investigation, and personal data will be handled in accordance with applicable law and our responsible gambling obligations.

If you have reason to believe that a person under 21 has provided personal data to vw2nw or has registered an account, please contact us immediately at [email protected] so that we may take appropriate action.

vw2nw reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our services. Where changes are material, we will provide notice through the Platform — via an in-account notification, a banner on the website, or by email to your registered address.

The date at the top of this page ("Last updated") reflects the most recent revision. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to remain informed of how your data is being handled.

If you do not agree to the revised Policy, you must stop using the Platform and may contact Customer Support to request account closure and, where applicable, deletion of your personal data consistent with our retention obligations.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by vw2nw, please contact us using the details below.

For data erasure requests, access requests, or complaints regarding data handling, please include "Privacy Request" in the subject line of your email or state your request clearly at the start of a live chat session to ensure it is directed to the appropriate team.